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Our services are used by the NHS, Social Services, Community Pharmacies and commercial healthcare companies.

We provide a range of innovative patient communication services to help improve productivity, quality and equity. These services are low cost and scalable, making it affordable to communicate with a large number of patients on a regular basis.

We design services that make it easy for patients to communicate with clinicians and healthcare providers.  Some patients may be young and very familiar with digital technology, but many will also be elderly or disadvantaged and not have access to the latest communication devices. It is important therefore, that services are tailored to meet the needs of the patients. So we provide a range of communications media including automated voice, SMS and email.  This means we are able to develop services that let patients  choose the communication medium that is right for them as well as choosing the time of day that is most convenient. For patients who do not speak English we are also able to provide messaging services in their own language.

New Level Health  Ltd is part of the New Level Group which provides services, solutions and professional consultancy operating in the public and private sectors, both in the UK and internationally. With a principle focus to work with service providers to improve the management of care and health on a large scale in line with the DALLAS vision. 

At this event we will introduce   next generation wrist worn Telehealthcare monitoring solutions complete with a cloud portal for service providers. 

The CareWatch is a form of wearable computing  capable of :- 

1) Mobile emergency alarm system with two way communication and positioning 

2) Falls alarm system and carer call system

3) Vital sign measurement and mobile data transmission 

4) Medication management support 

5) IVD device solutions with mobile data transmission

6) One touch call communications 

This open interoperable technology is an enabler for both the service provider and users to better manage health and wellbeing .  

We bring together  experience in the strategic design and delivery of integration for disparate technology based solutions and associated workflow in the increasingly complex worlds of Telehealth and Telecare. 

The largest providers of community equipment services in the UK now partnering with a number of well established organisations to offer a national telecare solution for funded and unfunded users.

Produce a catalogue annually containing over 2500 aids for daily living including a large range of Stand-Alone telecare products. Premier supplier to care homes and hospitals as well as dealerships for supply to the end user.

O2 Health is helping health organisations find better ways to deliver healthcare. Our vision places the patient and the teams that care for them at the heart of what we do.  In partnership with providers of care and support services, we seek to affect positive change in the way care is delivered, with fresh, innovative and cost effective solutions – in the home, the community and in hospitals.

About Help at Hand, our Mobile Telecare Service

Imagine you have in your care a Mrs Smith who is 85, suffers from dementia and is prone to wondering. Often in the night she leaves her house and walks to the park where she becomes confused and needs help. Without mobile telecare, she’s alone and no one knows where she is. Carers have to search for her without any indication of where she may be. This is distressing for Mrs Smith, takes valuable time for carers, has travel cost implications and means that other patients are not receiving the care they could be. This will be a common experience for many providers.

If mobile telecare was used…

Mrs Smith calls for help using a button on a mobile pendant when she became disorientated, and thanks to GPS services, she’s located quickly and safely.

Important things to know about mobile telecare

·         It’s not just the elderly. For example, Helen Walker was diagnosed with a brain tumour in 1998 after she had an epileptic seizure.  Her main concerns were for her young child (for the full video case study click here).

·         Help can be summoned at the push of a button, inside or outside the home (as long as there is O2 network coverage).

·         It allows “safe zones” to be set for users. If a person steps out of their pre-defined safe zone at night – i.e. out of the garden – an alert is sent to the carer who can take immediate action. The time and travel savings over the period of a person’s care could quickly add up.

·         Fall-down sensors in a mobile pendent alert a carer to the problem and also where the person is, through GPS.

·         Users and carers can decide what happens in the event of an incident, through a personalised website

·         This type of technology will play an important role in redesigning health services.

What are the benefits?

·         Service users get the care they need, when they need it, without high levels of one-to-one support or the need to stay at home more than necessary.

·         Carers and family members can rest assured that their loved ones are getting the care they need and want without them being confined to a less independent life.

·      Savings to a care provider can be significant because the user can be located quickly and any need for costly follow-on care can be minimised.

Physiological Measurements Ltd specialise in the delivery of diagnostic cardiac investigations in hospital & community settings. We are an award winning provider of Community Cardiology services in partnership with the NHS, providing innovative, high quality services framed within robust clinical pathways. Based on the success of our Community Cardiology Pathway we launched our Telehealth platform in 2012, which integrates with our existing software platform, facilitating complete integration and alignment of the patient pathway; from the patients home, across primary care, community care, secondary and tertiary care. This innovative, flexible and scalable Telehealth platform meets the needs of Commissioners, gives clinicians the information they need when they need it and empowers patients in relation to their own care, producing improved outcomes.

We are registered with the Care Quality Commission (CQC), are ISO9001:2008 quality accredited and also hold ISO14001;2004 environmental accreditation. We are Connecting for Health compliant and have achieved our IGSOC statement of compliance.

I am the Telecare Coordinator for Reading Borough Council. I am very interested in location devices for both the elderly and LD clients. I am also keen to discover a supplier for a touch screen guidance system working as not only a communication tool for the elderly but also a prompt for medication and other daily tasks. Other features include text messages displayed on the monitor for client, rolling photos whilst on screen saver mode for memory prompts plus video chats available. I have heard this technology talked about in forums and groups before however I am unable to locate a uk supplier of the software/service.